Terms and Conditions

Prices

At Mile Sports ApS, all prices are stated in Danish kroner (DKK) and include VAT and duties. We reserve the right to change prices from day to day without prior notice. We take reservations for pricing errors and sold-out items.

Payment

Mile Sports ApS accepts payment by VISA Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay and bank transfer. Payment is only charged to your account when the item is shipped. All amounts are stated in DKK and include VAT. We take reservations for pricing errors as well as sold-out or discontinued items.

Delivery

We ship your order within 1-3 business days, and we ship with GLS.
We deliver throughout Denmark. Shipping from 35 kr. Free shipping on orders over 750 kr. Items are delivered to the delivery address provided at checkout.
We also ship abroad. The shipping price is calculated at checkout depending on the country.
If there is no room at the chosen pickup point, the parcel is moved to the nearest pickup point and you will be notified. If any problems arise, please contact customer service.
Expected delivery time is 1-3 business days. Special delivery terms apply to certain items and will be stated before purchase.

Right of complaint

A 2-year right of complaint is provided in accordance with the Danish Sale of Goods Act. The right of complaint covers defects in material and/or manufacture. Depending on the situation, you can have the item repaired or exchanged, get your money back or a reduction in the price. The right of complaint does not cover faults or damage caused by incorrect handling or use. You must submit your complaint within a reasonable time after the defect is discovered. Mile Sports ApS covers return costs to a reasonable extent.

Returns and complaints

For returns, complaints and use of the right of withdrawal, the item should be sent to:
Mile Sports ApS
Nørre Allé 89, 1. tv.
8000 Aarhus C
We do not accept shipments sent cash on delivery.

Refund

For a refund, please provide your bank registration number and account number so the amount can be transferred. The information can be sent by email and is used solely to process the refund.

Right of withdrawal

A 30-day right of withdrawal applies to items bought in the webshop.
The withdrawal period runs from the day you receive the item, receive the last item in an order with several deliveries, receive the last part in a delivery of several lots, or receive the first item in ongoing delivery over a period.
Return costs are borne by the customer.
Withdrawal must be notified no later than 30 days after the purchase. The item must then be returned no later than 30 days after you have notified us that you wish to withdraw from the purchase.
The notification must be sent by email to info@milesports.dk and clearly state that you wish to exercise your right of withdrawal.
Withdrawal cannot be exercised simply by refusing to receive the item without also giving clear notice.

Items exempt from the right of withdrawal

The right of withdrawal does not apply to items made to the consumer's specifications or that have taken on a clear personal touch.
Clothing and products with a name or other personal print cannot be returned.
Sealed items whose seal has been broken for reasons of hygiene or health are likewise exempt.
The same applies to items that are inseparably mixed with other items, items with a broken seal, fully performed non-financial services, digital content without a physical medium where delivery has begun, newspapers, periodicals and magazines, items bought at public auction, and items that deteriorate or expire quickly.

Returns

Items must be returned without undue delay and no later than 30 days after the right of withdrawal has been exercised. You bear the direct costs of returning the item. The item must be returned properly packaged and with a copy of the order confirmation. You bear the risk for the item from the time of delivery until we have received it back. Parcels sent cash on delivery are not accepted.

Condition of the item on return

You are only liable for any reduction in value caused by handling beyond what is necessary to establish the item's nature, characteristics and function. If the item has been used beyond this, it is considered used, and you may receive a partial refund or none at all depending on the item's market value.

Repayment

In the event of withdrawal, the amount paid, including standard delivery, is refunded no later than 14 days after we have received notice of withdrawal. Extra delivery costs resulting from your choice of a delivery method other than the cheapest standard delivery are not refunded.
Repayment is made using the same means of payment as in the original transaction, unless otherwise agreed. We may withhold the refund until the item has been received back, or until documentation of return has been provided.

Privacy policy

To complete purchases, we process name, address, phone number, email address and information about the items purchased. The information is processed solely in order to deliver the item and handle your order in accordance with our privacy policy.

Complaint options

If you have a complaint about a product bought in the webshop, you can contact the Danish Competition and Consumer Authority's Centre for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby, www.forbrug.dk.
Consumers residing in other EU countries can submit a complaint via the European Commission's online complaint platform at https://ec.europa.eu/consumers/odr.
When making a complaint, please use the following contact details:
Email: info@milesports.dk
Phone: +45 60 69 05 09

PR Guarantee

Mile Sports offers a PR Guarantee: if you do not beat your personal record (PR) in an officially organized race while wearing your Mile Sports product, you receive a gift card equal to 50% of the purchase amount on your order. The gift card can be used at mile-sports.dk and can be claimed once per order.

Conditions for making a claim:
Your previous PR must have been set within the last 12 months counted from the new race day and must be documented with an official race result (e.g. DAF, ResultNet, World Athletics or equivalent official timing) at the same distance.
Your new time must be from an officially organized race with official timing at the same distance as the previous PR, and the time must be slower than or equal to your previous PR.
It must be possible to document that the Mile Sports product was worn throughout the race. We accept both official race photos and your own images/videos, as long as the product is clearly visible and the race date/bib number can be verified.

How to make a claim:
Send an email to info@milesports.dk no later than 30 days after the race with your order number, a link to the official result for your previous PR, a link to the official result for the new time, and a photo/video where the product is clearly visible during the race.
Once a claim is approved, a gift card for 50% of the purchase amount on the relevant order is issued within 14 days.